When you give bad customer service you are sending the message that you don’t care about the person giving you their money and that’s not OK.
I went to an ice cream parlor yesterday to get an ice cream, cause that’s what you do at an ice cream parlor. Unfortunately, someone forgot to tell the young lady behind the counter. Because, she seemed all put out to be serving me.
We’ve all seen this person before. When you ask for a sample they begrudgingly scoop one out for you as if you just interrupted their Thanksgiving Dinner. You see their face contort when you have the audacity to have a special request. In my case it was to have my ice cream in a cup with the cone on top. This girl wanted nothing to do with scooping my ice cream.
Her actions were so overt, I began to feel uncomfortable asking for anything else and that is fucked up. I shouldn’t feel that way. I’m the customer, I’m trying to give you my money. Why should I feel like a burden? Why should I feel as if I’m putting the server out.
Really bad customer service makes customers feel like shit. It makes them feel uncomfortable and it makes them feel like they are doing something wrong. No one should feel that way when they are trying to give your their money.
If you don’t like what you do, then go do something else. Just don’t make me feel like shit for buying an ice cream.