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Category: Customer Service

United Could Have Avoided Dragging Passenger Off Plane

Customer Service
April 10, 2017 04/10/2017

Prevent the Drought of Summer Sales

#HEYKEENAN, Account Management, Business Performance, Career Development, Cold Calling, CRM, Customer Service, Deal Strategy, Economy, Enterprise 2.0, Entrepreneur, Hiring/Firing, Leadership, Marketing, Personal Brand, Personal Development, Pipeline, Pricing, Products, Prospecting, Quota, Sales Advice, Sales Leadership, Sales Process, Sales Team Development, Services, Social Selling/Social Media/Content Marketing, Strategy, Technology and Products, The Chase, To the Community, What I Think!
May 10, 2016 05/10/2016

Why Sorry Isn’t Enough and What People Really Want to Hear

Customer Service
September 14, 2015 09/14/2015

It Takes Heart To Sell

Customer Service
June 13, 2014 06/13/2014

Why Companies LIE to Their Customers to Avoid Good Service

Customer Service
January 10, 2014 01/10/2014

When an Opportunity Arises, Can You Deliver?

Customer Service
November 7, 2013 11/7/2013

Why Companies Create Stupid Policies

Customer Service
August 24, 2013 08/24/2013

The Good or The Bad – What Defines Us?

Customer Service, To the Community
May 13, 2013 05/13/2013

Wrong, Right, and The Voice in Our Head!

Customer Service
May 10, 2013 05/10/2013
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