A client forwarded me an email from their CRM account executive. My client is looking to upgrade their CRM system. The email was in reference to the up-sell discussion. This is an excerpt from the email:
I understand that you had some questions around the cost associated with rolling out this functionality.
I want to ensure that we are providing you with everything we can towards a successful deployment. As with any publically traded vendor that you may be currently be working with, month-end is typically when we can put our best foot forward.
All I get out of this email is: don’t buy from us until the end of the month, you’ll get a better deal.
Don’t train you customers to buy from you on price. Don’t train your customers to wait to buy. It never works out.