I absolutely love this.
“A thermostat is far more valuable than a thermometer.
The thermometer reveals that something is broken. The thermometer is an indicator, our canary in the coal mine. Thermometers tell us when we’re spending too much or gaining market share or not answering the phone quickly enough. Organizations are filled with human thermometers. They can criticize or point out or just whine.
The thermostat, on the other hand, manages to change the environment in sync with the outside world. Every organization needs at least one thermostat. These are the leaders who can create change in response to the outside world, and do it consistently over time.”
I see thermometers everywhere. It’s easy to be a thermometer. There is little risk. Thermostats are different. They are measured on their output. How they can change the environment around them. Like themometers, they can tell you what’s wrong, but unlike thermometers, they then actually do something about it.
Are you a thermometer or a thermostat. The world needs more thermostats.